About my order

Please click on the contact us tab for our details and we will come back to you as quickly as possible.

Please email us at info@cookiesandcones.co.uk to make any changes to your order.

Please note that we require at least 24 hours notice for any order amendments. All amendments are at the discretion of our production team.

If you spot an error on your order confirmation,  please get in touch via the contact us page as soon as you can so that we can rectify the mistake before your order is made and sent out.

Delivery Questions

We deliver Nationwide using DPD.

We dispatch Monday to Friday with next working day delivery.

Please see the table below for more details

Order day – Dispatch day – Delivery Day
Monday – Tuesday – Wednesday
Tuesday – Wednesday – Thursday
Wednesday – Thursday – Friday
Thursday – Friday – Saturday*
Thursday to Monday – Tuesday – Wednesday
*additional charge for Saturday delivery apply

Once you have placed you order, you will receive an email confirmation.

Occasionally the confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through – it may not be received immediately.

If confirmation emails don’t arrive within an hour of placing your order, please go to the contact us page and let us know.

That’s not a problem, please contact us and we will help to rearrange. Please allow a minimum of 24 hours to apply this change.

Please contact DPD directly to find out when your parcel will be delivered with the customer reference number you will have received when you ordered.

If you need further assistance please go to the contact us page. Our team are available Monday to Friday, 9am until 5pm (excluding Public/bank holidays).

Please contact DPD and enter your customer reference number to find out where your order has got to.

If your order is not delivered, or has not been attempted to be delivered, on the day they have confirmed please go to the contact us page.

We are really sorry if this has happened.

Please go to the contact us page and let us know so that we can investigate (we will need your order reference number).

Click and Collect

All of our stores and our Head Office/Production Facility are available for click and collect

Find our stores here

Orders can be placed for delivery or C&C and you can select your delivery/collection date from available dates on the cart page.

Unfortunately no. All orders need to be placed by midday the day before (exclusions apply).

No, the person collecting your order will need your order reference number.

About our products

All of the eggs we use in our products are free range and locally sourced.

Our giant cookies provide 12 portions

Our cookie slabs are A4 in size

Our products are made to order on the day they are sent out to you.

You can prolong the freshness by storing your items in an air tight container stored in a fridge.

Our icings are all vanilla flavoured except for brown which is chocolate.

Store Information

Our store times do vary depending on season so please keep an eye on our social media platforms for the latest information.

Absolutely! We have seating in some of our stores for you to enjoy your Cookies and Cones experience.

Stores with Seating: Chelmsford, Leigh-on-Sea, Rayleigh, Southend-on-Sea & Wood Green